When he arrived and attempted to check in, they put in him the other older, outdated building, with a crappy remodeled room, that he said looked like a motel 6. I emailed him the booking/itinerary, which clearly states what I paid for. I put one room in my name and the other in my employee's name, who was still on a plane. Online, I booked (2) King Suites for (2) days.
The front desk employees were rude and unaccommodating.
Upon check-in, I quickly realized I had made a mistake. I stayed in the new all-suites tower days after it opened & had a stellar experience. I was looking online for decent accommodations and booked the Hard Rock, due to my experience at the location in Vegas. My Employee and I flew in the Tulsa area from the West Coast on business.
